Refund policy

If your books don’t arrive in a reasonable time, or there is a problem with them, please email Guy at help@swordschool.com to discuss a refund or exchange.

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving the item (according to the tracking).

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your physical-product order within 14 days. Digital goods are excluded once delivered.

Digital products and the EU right of withdrawal

Under EU Consumer Rights Directive (2011/83/EU), consumers generally have a 14-day right of withdrawal (the "cooling-off period") for online purchases. However, digital products are a key exception — if a customer has already started downloading or streaming a digital product and explicitly consented to waive their withdrawal right before purchase, the right of withdrawal does not apply.